FAQ

What if the product I want to order is out of stock?


If you order a product and we have currently run out of stock then firstly one of our dedicated sales account managers will contact you, either by phone or email. We have a number of options available to you should your product be temporarily unavailable and our account managers will discuss these with you. We have several supply chains across Europe and, generally speaking, can obtain new stock within a very short space of time. Should the particular product be unavailable for any greater amount of time, then one of our dedicated sales account managers will discuss alternate product options with you.



Will my payment/address/account details be safe within your site?


All address and contact details held within the Top4Office site are encrypted using 128-bit encryption and served on a Thawte-certified secure server. We do not hold any credit card details within our site and all payments are processed using industry-leading payment gateway services from Worldpay - a house-hold name within the internet industry, owned by Royal Bank of Scotland.

Our customers security is of paramount importance to us and every measure has been taken to ensure your safety online when purchasing with Top4office.



Do you deliver outside of the UK?


We have the ability to ship products across the globe and have a great deal of experience in doing so. Support of global products is provided through our network of established and trusted service partners to ensure that the Top4Office experience can be enjoyed throughout the world, not just in our native UK. Please note that, due to the increased cost, the Top4Office free delivery guarantee does not apply to global shipments. Should you wish to ship abroad, one of our dedicated sales account managers will be able to discuss the logistics involved in pan-global sales.



Do you offer leasing options for your products?


Yes! Top4Office has many years experience in providing and arranging lease finance for capital purchases of our products through our industry-recognised finance partners. Leasing can be an excellent way for businesses to manage the cost of digital document solutions purchase, as well as providing a flexible upgrade path as the years pass by. All of our finance partners are regulated by the Financial Services Authority. For more information on our leasing options, please visit the Leasing section of our website, or contact one of our dedicated sales account managers on 0800 652 0420.



What do I do if my printer/copier/scanner breaks down?


Smaller "desktop" products come with an original equipment manufacturers warranty (OEM Warranty) and we will be happy to assist you in making contact to ensure quick resolution of any issues you may experience. If you have purchased a photocopier, workgroup printer, scanner etc we will have offered you the opportunity to engage in a Service Agreement with our preferred service partner, Apogee Corporation. The service agreement will cover you for the cost of labour and parts, as well as toner and consumables (*subject to contract specifications).

If you have a service contract with Apogee Corporation then you may contact them directly, - though we will of course be glad to do so for you. If you declined the service agreement at the point of sale, Apogee Corporation can still assist you on a time & materials basis, or will discuss with you the option of enrolling in a service contract post-sale.

For more information on Apogee Corporation, visit their website at www.apogeecorp.com or speak to one of our dedicated sales account managers on 0800 652 0420.



How much do you charge for delivery (within the UK)?


The Top4Office Free UK Delivery Guarantee promises free delivery to anywhere within the UK (as the name suggests!) and this applies to all products, regardless of size. If you need products shipped outside the UK then we also have the ability to ship globally. One of our dedicated sales account managers will be able to discuss your specific requirements with you.



Are your products all new or do you offer second-hand products?


The products you will see on the Top4Office website are brand new and supplied directly to us from the original equipment manufacturers. We do, on occasion, offer second-hand or refurbished products, although these are generally available directly through our dedicated sales account managers. If, at any time, we do publish refurbished or second-hand stock onto the website then the product will be clearly identified as refurbished / second-hand accordingly.


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